Digital Workplace for Sales & Marketing

Wicresoft’s Digital Workplace for Sales & Marketing provides a complete and intuitive solution that will help your sales, marketing and service teams be more productive so they can focus on what’s most important—delivering amazing customer experiences.

Features

Sales

With the sales capabilities of Microsoft Dynamics CRM, your salespeople can sell more effectively in this new era. By providing the essential insight, guidance, and tools that salespeople need, you can focus on the right customers and priorities, win faster by collaborating with colleagues to harness the power of the entire organization, and build a trusted relationship with customers through personalized and relevant engagements.

Marketing

Microsoft Dynamics Marketing enables your marketing team to plan, execute, and measure campaigns across channels, from start to finish, to bring your marketing vision to life. You can engage customers one to one across channels, build your sales pipeline, and demonstrate the impact of your marketing investments—in real time.

Service

Service by Microsoft Dynamics enables organizations to deepen customer loyalty by providing personalized, proactive, and predictive experiences across all channels. Agents are empowered with a single unified experience, enabling them to connect with customers effortlessly.

Social

In a socially connected world, engagement with customers can happen anywhere, anytime, and it is key to growing your business. Microsoft Social Engagement puts powerful social tools in the hands of your sales, marketing, and service teams—helping them to gain insight into how people feel about your business and to proactively connect on social media with customers, fans, and critics.

Accelerate your Business with CRM-as-a-Service

CRM-as-a-Service provides real-time information and collaboration. It is the most convenient and cost effective solution to help your organization energize and empower improved customer engagement.

Accelerated Time to Value

CRM as a Service provides your organization with a robust CRM cloud solution without the time, cost and risk associated with building a solution from scratch.

Tailored to Your Needs

Combine pre-configured best practices with your unique business requirements, while leaving a clear path for future growth and change.

Partnered for Success

All services including administration, training, and support,  will be managed entirely by our team of Microsoft and project management experts.

What’s Included?

Migration & Deployment

Minimize your ramp-up time with a team that can cut through the jargon and lead you to a working productivity suite that fits your unique needs.

Self Help Community

Engage with and get answers from a passionate community of customers and Wicresoft's experts in addition to a library full of knowledge.

Administration Services

We get it. Things change. Our team of Microsoft experts will help you maintain and update your CRM solution as your needs evolve.

24/7 Support

Access your dedicated Account Manager and our team of productivity specialists by phone, chat, or email for quick issue resolution.

Training University

Your employees will have access to the latest and greatest CRM ``how to`` videos, articles and training courses to increase usability and adoption.

Dedicated Expert

Get your own dedicated Account Manager that gets your business, understands your use cases, and knows how you use CRM.

Additional CRM Online Services

If you cannot find the service that you are looking for listed below, contact us and we will help you find the right solution to meet your needs.

Roadmap & Strategy

Work with a team of Wicresoft experts to discover how CRM can help you achieve your business objectives.

Migration

Effortlessly migrate your on premise CRM data to CRM Online to offer your team a modern and efficient CRM workplace.

Deployment & Upgrade Planning

Our team will help your business architect, design, implement, and adopt Microsoft CRM Online.

Advanced Configuration

Need something a little different? No problem; our team of experts can help customize the right solution for you.

Pilot/Evaluation

A low risk, 10-day engagement with Wicresoft CRM experts helps customers envision, plan and get started with CRM Online.

Customized Reports & Dashboards

Gain critical business insights and utilize data in meaningful ways through custom reports and dashboards.

Consulting

Our certified cloud experts can help you improve, optimize, and implement the perfect CRM solution for your organization.

Education & Training

Give your people the skills to use Office 365 to its fullest extent and boost productivity with a variety of training options.

Integrations

Eliminate time-sucking manual data processing steps. Connect disconnected systems, automate workflows and gain better customer insights.

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