IT departments commonly use an ITSM solution such as ServiceNow to track and manage requests for IT service, however, there is little process in place to manage larger pieces of work, such as projects and programs, and to understand how IT resources are being utilized across organizational initiatives. By providing a consolidated view of all IT activities in a centralized solution, OneConnect for ServiceNow and Project Online can help IT executives better support the business and answer key questions such as:
Couple the powerful resource and portfolio management features of Project Online with the ITSM capabilities of ServiceNow to allow your organization to better execute and report on all IT work activities in a consolidated manner.
Key benefits of this holistic approach to IT management include:
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