OneConnect
Service & Work Requests
Extend Project Online with Service Management to help capture and manage all projects, services and operational activities across the enterprise including user assistance, break / fix, security, etc. Impact and prioritization are documented, ownership assigned, and the service request tracked from submission thru to closure. Views include ‘My Requests’, ‘Active’, ‘Active Critical’, etc. Available at the Project Online top-level Project Web App site.
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Description
Demand can come from anywhere. Strategic projects, operational activities and IT initiatives are just a few that could impact the work already in motion. Extend your Project Online solution with Service Space to capture, manage and report on shared services being requested of already stretched resources.
Consolidate and automate service management processes to increase efficiency and lower costs. Extend the power of SharePoint to meet & exceed customer expectations. Integrate with Project Online to get a complete picture of your teams activities.
Empower your resources with a self-service digital portal to capture and collaborate on service & work requests. Access personalized content, that is tailored so users quickly find what they need
Additional Information
| OnePPM | Work Requests |
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