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  • The following key trends are compelling progressive IT organizations to adopt an integration strategy to help facilitate improvements & innovations.  While this impacts IT business as a whole, the focus of this blog post will be on the value of integration...

  • Date: Sept 29, 2015 9 AM PST – Businesses today are beginning to realize that focusing on service excellence will provide the edge required to succeed in today’s increasingly competitive and dynamic business environment. Enterprise Service Management pro...

  • Let’s start off by clarifying that service desks are no longer solely for IT. IT Service Management has evolved into a broader Enterprise Service Management approach, one that encompasses the entire organization, not just IT alone....