ServiceWicresoft Blog

01 Jul 3 Key Considerations When Setting Up a Service Desk

Posted at 15:10h in Blog, PSA, ServiceWicresoft Blog

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Let’s start off by clarifying that service desks are no longer solely for IT. IT Service Management has evolved into a broader Enterprise Service Management approach, one that encompasses the entire organization, not just IT alone.

03 Jun Service Management for the Enterprise

Posted at 15:02h in Blog, On-Demand Webinar, PSA, ServiceWicresoft Blog

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Date: Sept 29, 2015 9 AM PST - Businesses today are beginning to realize that focusing on service excellence will provide the edge required to succeed in today’s increasingly competitive and dynamic business environment. Enterprise Service Management provides the model and tools to excel in the...